Put your brand on the portal

What you will have

• Upload a Company Logo, an optional Logo for Dark Backgrounds, a Favicon, and a Brand Accent Color, then save.
• Know exactly which screen each asset controls, and which ones share a fallback when left blank.
• See what the sign-in page shows before a logo is on file, and what it shows once one is - the same fallback either way, real either way.

Why it works this way

Steps

1. 1

   Look at the sign-in page before uploading anything.

   This trial is already branded, so the sign-in page's dark left panel shows the logo currently on file instead of plain text. The rule behind that panel is general, not specific to this tenant: the sign-in page shows your logo, or your company name in words until you upload one - that's the built-in fallback every unbranded ezCyber instance shows, not a broken image.

   

2. 2

   Open Settings > Company > Branding.

   The page holds exactly four fields: Company Logo, Logo for Dark Backgrounds, Favicon, and Brand Accent Color. A "Branding & notifications" card sits at the top of the page itself, offering a guided version of the same fields as a Setup Wizard; "Not now" dismisses it without leaving the page.

   

3. 3

   Click Replace on Company Logo and choose your logo.

   Recommended shape: horizontal, transparent PNG, JPG, or SVG, roughly 4:1 wide, at least 96px tall. This is the light-background logo - it's what renders in email headers, on invoice and quote PDFs, and on the sign-in page's light card. The button reads Replace rather than Upload file whenever a logo is already on file, which it is on this trial; either way the file uploads immediately and its preview appears in the field, but nothing reaches the rest of the portal until Save is clicked at the end.

   

4. 4

   Click Replace on Logo for Dark Backgrounds and choose a dark-ground version, if you have one.

   This slot is optional and only matters on two surfaces: the dark sidebar and the sign-in page's dark left panel. Leave it blank and both keep using the Company Logo instead. Upload a version built for a dark ground - light text, or a mark that already carries its own dark card - and it replaces the main logo on those two surfaces only; every light-background surface keeps using the Company Logo regardless.

   Note: If your Company Logo has a baked-in white or light background, leaving this slot blank shows that background as a visible box on the dark sidebar. Upload a light-on-dark version here instead.

   

5. 5

   Replace the Favicon, confirm the Brand Accent Color, then click Save.

   Favicon is the browser tab icon and can be a completely different mark from the logo; it's also what becomes the agent's tray and desktop icon on managed devices, auto-downscaled to fit those rather than rejected for being too large. Brand Accent Color defaults to #208FAC - typing a hex value or picking the swatch sets the color used for headers, totals, and dividers on invoice and quote PDFs; this trial already carries that default, unchanged. Save writes all four fields at once; none of the uploads from the earlier steps are kept until this click.

   

6. 6

   See the Company Logo land on the sidebar.

   The sidebar's brand card at the top-left now shows the uploaded logo instead of an empty slot. The same upload feeds the collapsed (icon-only) rail and the expanded sidebar alike.

   

7. 7

   Sign out and see the Logo for Dark Backgrounds on the sign-in page.

   Sign out, then load the sign-in page again: the left panel now shows the dark-ground logo directly against the dark background, with no card behind it. The light card from step 1 only ever existed to keep the company name in words readable on a dark ground - once a real dark-ground logo is set, the card is gone and the logo sits directly on the panel. Sign back in with a fresh link to keep going.

   

8. 8

   See the Favicon in the browser tab.

   The favicon set in step 5 now renders as the browser tab icon next to the portal's name (mocked here as a browser tab bar, since a screenshot can't capture real browser chrome). The same file is also what an enrolled device shows as its tray icon and desktop shortcut, downscaled automatically to fit those.

   

Other ways to do this

If it did not work

• If you were expecting the four-step first-time setup wizard (Company info, Modules, Identity providers, Elise's voice) to include a branding step: it doesn't. Branding is deliberately left out of that wizard and only lives on the Branding settings page (or its own Setup Wizard).
• If Upload file does nothing or shows an error, check the file: uploads are capped at 2 MB and must be an image type (PNG, JPG, SVG, and similar). A file over that size or the wrong type is refused before it reaches storage.
• If a logo looks tiny or oddly placed once uploaded, that's usually the source file: transparent padding baked into the export is trimmed automatically, so a logo already filling its own canvas edge-to-edge sits most consistently in the fixed-height slot.
• If your logo goes illegible or disappears on the sign-in page or the dark sidebar, that's the wrong slot, not a bug: upload it as the Logo for Dark Backgrounds instead of re-exporting the Company Logo.
• If a client sees a different brand anywhere on their own portal or ticket pages, that's a bug to report, not a setting to change: every client-facing surface is built to carry only your brand.

Questions this page answers