PSA done differently.Inside and out.
It removes the complexity of operating the software that runs one.
$198 a month
$149 platform (includes 2 techs) + 1 × $49
$149 covers two techs. Each tech after that is $49. That is the whole formula.
“PSA, RMM, Security Awareness Training, and Password Management, all in one portal, for less than we were paying for Autotask alone.”
Kevin Belyea, CPA, President, Spartan Systems Limited
Nobody typed a minute of this.
This is a tech's real day: 5 hours 21 minutes tracked, every slice attributed to the ticket that caused it, utilization computed as it happens.
The timer started when the first ticket opened. It noticed idle gaps and asked. The tech's only job was the work itself.
Nobody chases timesheets. The system watches.
Only capture exceptions surface for a manager's eye. In this shot it flagged an unconfirmed timer slice and a pair of entries double-counting the same wall-clock time, on its own.
A clean day shows nothing at all, and generates zero work. That is the point.
Elise works where the work is.
One ticket, three things nobody typed: the timer has been running since the page opened, the reply drafts in the tech's own voice, and scheduling is one click. Ask Elise about the ticket and she answers from its record.
Tickets move themselves.
Replying to a ticket moves its status. Dispatch picks the owner and says why, in a plain sentence in the audit log. Help desk, projects, and whatever boards your shop runs, in list or Kanban.
Elise - Always Working.
A sample of the work ezCyber does on its own overnight, with no technician involved: time captured and logged, patches diagnosed and repaired, tickets routed, articles drafted, passwords rotated, quotes settled.
Everything that acts on its own, in one ledger.
Every rule that acts without a human sits in one library: what fires it, where it came from, whether it's live. And every change the system makes carries who, what, how, and why, down to the setting or automation that drove it. No archaeology.
A client portal worth showing off.
Your clients get their own portal, wearing your brand. Tickets and projects, the documentation and password vault you share with them, their devices, users, and licenses, billing and invoices, security training, meetings, and a full activity log.
And a My Vault that is private to them: their team's own passwords and documents, invisible even to you. Clients notice that kind of respect.
It's the surface your clients judge you by, so it ships polished.
The agent is ours, and it ships with the platform.
Endpoint management isn't a second subscription here. Our own Windows agent comes with the platform, and it does the work below on every machine you manage. Windows today.
Installs in under two minutes
A signed exe or MSI. From then on the device sits in the portal next to its client, its tickets, and its history.
Inventories itself
Hardware, OS, disks, network, installed software, and warranty. Nobody types a serial number.
Online or offline, plainly
Every device says which, on the device page and on the client it belongs to.
A live terminal from the portal
Open a PowerShell or CMD session on the machine and work. No screen, no viewer, just the shell.
Scripts and one-click fixes
Your saved scripts, plus reboot, SFC, DISM, flush DNS, and restart a service.
Patching that repairs itself
Windows by policy, third-party apps through winget. When a Windows update fails, the agent diagnoses the cause and works through a library of ten automated fixes, up to three tries, before a technician sees a ticket.
Your users get a tray icon with a Get Support door. They click it, and the request arrives already tied to the machine they were sitting at. The agent updates itself, and removing a device in the portal uninstalls it.
What it isn't: a way to watch or drive somebody's desktop.
No screen control of our own by design: our Splashtop Business integration opens a session with one click from the device page, and we are looking for a ScreenConnect partner. Here is why.
ezCyber runs the busywork so you can run the business.
“We stopped manually tracking time the day we switched to ezCyber, it's automatic now.”
Kevin Belyea
CPA, President, Spartan Systems Limited
A client portal your clients actually open.
Tickets, devices, licenses and invoices, in one place.
Their documentation, in the same portal.
A vault only their team can open. Not even you.
Most PSAs: a portal clients avoid, so they email instead.
ezCyber: their own vault, documents and devices.
Every close becomes a knowledge-base article.
In the tech's own voice, not a template.
A site survey becomes a finished client document.
Ready before the tech leaves the parking lot.
In-app help opens the matching step-by-step guide on this site's knowledge base.
Most PSAs: someone has to sit down and write it.
ezCyber: drafted from the close.
Waiting for approval.
Every change says who, what, how and why.
Ever enabled a setting that did something you forgot, and six months later could not find it?
Most PSAs: the log says who and when.
ezCyber: the log says who, what, how and why, down to the setting.
The AI runs on your own key.
You pay the model vendor directly, at their price.
We take no margin in the middle.
No per-action rate quoted after you commit.
Most tools: AI is a metered add-on.
ezCyber: AI is included and runs on your key.
| Metered add-on | Your own key | |
|---|---|---|
| Who bills you | The tool, per action | The model vendor, at their price |
| Margin in the middle | Theirs | None |
| Rate you agreed to | Quoted on a call, later | Published by the vendor, before you start |
The basics, done properly.
Owners have learned to expect these done with mixed performance.
Here is how each one actually works.
Time captures itself.
The timer starts when a ticket opens.
It hands research time back to the ticket that caused it.
At midnight the timesheet is ready, ranked by confidence.
Failed patches get repaired first.
When a Windows update fails, the agent diagnoses it.
It works through ten automated fixes, up to three tries.
Only then does it become a ticket.
Third-party apps come from a catalog that repairs its own source.
The ticket already knows the machine.
Device data sits on the ticket at triage.
The agent and the operator are one system.
Not two products stitched together.
Dispatch explains itself.
Owning pod, then skill match, then free member, then escalate.
The reason for every pick is a plain sentence in the audit log.
The calendar block is sized by real fix time.