Your PSA should work
the way your shop does.
ezCyber Portal is a full-blown PSA built from scratch by an MSP owner who got tired of per-seat pricing, complexity tax, and shared infrastructure. Every tenant gets their own isolated instance. No shared database. No shared risk.
The PSA market hasn't worked for small MSPs in years.
ConnectWise, HaloPSA, Autotask. Great products, if you have a full-time admin to configure them and a budget that scales with every tech you hire. Most small MSPs have neither.
"Every PSA has time tracking. None of them make it easy. My techs spend more time managing the clock than doing the work."
"My engineers are great at fixing things. They're not writers. So the KB stays empty and we solve the same problems over and over."
"If a breach happens in a shared PSA, every MSP on that platform is exposed. That's not a risk I can manage."
Time tracking that gets out of the way.
Every PSA on the market claims to have time tracking. What they actually have is a field your techs ignore until end of day, then fill in from memory. That's not time tracking. That's guessing.
ezCyber Portal starts a timer the moment a tech opens a ticket. They don't touch it. They don't manage it. The system handles it. When they close the ticket, the time is already there, accurate, billable, attributed.
The result: Your techs execute. They stop watching the clock. You stop leaving billable time on the table.
Your engineers fix things. Elise writes it down.
Your techs are engineers. They are executioners. They are not documentation writers, and asking them to build out a knowledge base after a long day of tickets is a losing battle. The KB stays empty. The next tech solves the same problem from scratch.
ezCyber Portal has an agentic layer that watches what your team resolves and extracts that knowledge automatically. When a ticket closes, Elise drafts the KB article from the thread, the notes, and the resolution. Your tech reviews it in 30 seconds and approves it.
The result: Your knowledge base builds itself. Your team gets better over time without adding a single administrative task to anyone's day.
Describe what you need. Elise handles it.
Every other PSA has an AI chatbot. It answers questions. Maybe it summarizes a ticket. That's not what Elise does.
Elise is wired into the platform. Tell her to draft a quote for a client, send a ticket reply, create an invoice, reassign a job to a specific tech, or pull a report across all open tickets — and she executes it. Inside the platform. Right now. In plain language.
The result: Your techs stop navigating menus and start describing outcomes. Less friction between the work and the system that tracks it.
Built different from the ground up.
This isn't a reskin. The architecture decisions are the product.
The dashboard. Dark sidebar, light content. FortiGate-inspired.
Microsoft SSO on day one. Your team is up in minutes. Classic or dark theme. Light and fast.
ezCyberWe build in public. No roadmap theater.
Every entry is real code that shipped or is actively being written right now.
Pricing is being finalized.
We're still working out the structure. What we know: it will be grouped by tech count, not seat count, and it won't penalize you for growing your team. Waitlist members will be the first to see it and will lock in early pricing before public launch.
Every plan includes your own isolated instance, your own database, and your own integration keys. No shared infrastructure.
We don't have every integration yet.
We're honest about that.
ezCyber Portal was built around our stack: NinjaOne, Hudu, Microsoft 365, QuickBooks. We know that's not every MSP's stack. ConnectWise, Datto, Kaseya, IT Glue, Syncro. Those integrations are on the roadmap.
We're actively looking for MSPs who want to help us build them. If you're running one of these tools and you're willing to be a design partner, you get early access, a direct line during development, and a platform that fits your stack when it launches.
Apply as an Integration PartnerGet in before the doors open to everyone.
Waitlist members get early access, locked-in pricing, and a direct conversation with Travis before onboarding starts. This isn't a mass launch.
No spam. No commitment. First access when we launch.