Legal

Privacy Policy

Last updated: August 28, 2026

EZ IT Solutions LLC (“Company,” “we,” “us,” or “our”) operates ezCyber (“Portal”), including this marketing site, the waitlist and trial signup forms on it, and every live Portal instance. This Privacy Policy describes how we collect, use, store, and protect your information across all of it.

1. Information We Collect

1.1 This marketing site

Before you're using a live Portal instance, this site itself only collects what you hand it directly:

  • Waitlist form: your email address.
  • Trial signup: your name, email address, company name, and the subdomain you choose for your trial instance.
  • Direct contact: anything you send us at [email protected].

This site runs no third-party analytics or advertising trackers and sets no tracking cookies. We use Plausible, a cookie-free analytics tool hosted on our own servers, to count page visits. It stores no personal data and sets no cookies.

1.2 User Account Information

When you sign in to a Portal instance using Microsoft or Google Single Sign-On (SSO), we receive and store:

  • Name and email address from your Microsoft or Google account.
  • Microsoft Entra ID (Azure AD) tenant and user identifiers, or Google account identifiers.
  • Session tokens for authentication purposes.

1.3 QuickBooks Financial Data

When an administrator connects a QuickBooks account, we access and synchronize:

  • Customer records (names, contact details, account balances).
  • Invoices, line items, and payment records.
  • Account and billing information relevant to managed services.

This data is accessed through the official Intuit QuickBooks API using OAuth 2.0 authorization. Access can be revoked at any time by disconnecting the QuickBooks integration through the Portal settings.

1.4 Microsoft 365 Data

With tenant administrator consent, we may access the following data through the Microsoft Graph API:

  • User and group directory information.
  • Device management and compliance status.
  • License and subscription information.
  • Security and compliance alerts.

1.5 Google Workspace Data

With domain administrator consent, we may access the following data through the Google Admin SDK and Enterprise License Manager API:

  • User directory information (names, email addresses, organizational units, admin status).
  • Account status (active, suspended, two-step verification enrollment).
  • License and subscription assignments.

This data is accessed through official Google APIs using OAuth 2.0 authorization. Access can be revoked at any time by disconnecting the Google Workspace integration through the Portal settings or via your Google Admin console.

1.6 Other Third-Party Platform Data

The Portal also integrates with other third-party remote monitoring and management (RMM), documentation, and service management platforms you or your organization select. Through these integrations we may access and synchronize:

  • Device inventories, health, and monitoring status.
  • Software inventories and patch status.
  • Support tickets and service request history.
  • Documentation and knowledge base content.

The specific platforms active for your organization are visible in Portal Settings.

2. How We Use Your Information

We use collected information exclusively for the following purposes:

  • Authentication and access control: verifying your identity and managing role-based access to Portal features.
  • Internal MSP operations: managing client relationships, service delivery, and operational workflows.
  • Invoicing and billing: synchronizing financial data to generate accurate invoices and track payments.
  • Customer management: maintaining up-to-date client records across our service platforms.
  • AI-assisted operations: the “Elise” assistant and other AI-assisted features run on a bring-your-own-key AI provider you connect and control, to help generate documentation, analyze service data, and assist with operational tasks (including taking actions and modifying settings a signed-in user is themselves permitted to modify). Data sent for an AI-assisted task is limited to the minimum necessary for that task. See our Terms of Service for the risk terms governing AI-assisted and AI-driven features.
  • Service improvement: improving the reliability, performance, and functionality of the Portal.
  • Waitlist and trial provisioning: responding to waitlist signups and provisioning the trial instance you request on this site.

3. Data Storage and Security

All data is stored in PostgreSQL databases hosted on secured virtual servers, each MSP's instance isolated in its own container and database. We implement the following security measures:

  • Encryption at rest for all stored data.
  • TLS/SSL encryption for all data in transit.
  • Firewall-restricted access to database servers.
  • Key-based SSH authentication for server access.
  • Role-based access controls within the Portal.
  • OAuth 2.0 tokens stored encrypted and refreshed automatically.

4. Third-Party Services

The Portal integrates with the following third-party services, each governed by their own privacy policies:

  • Intuit QuickBooks: financial data synchronization for invoicing and billing. Intuit Privacy Statement
  • Microsoft Azure / Microsoft 365: authentication, directory services, and device management. Microsoft Privacy Statement
  • Google Workspace: user directory and license management. Google Privacy Policy
  • Other third-party platforms: RMM, documentation, and service management platforms you or your organization select for device management, ticketing, and knowledge base content.
  • Your AI provider (bring your own key): AI-assisted content generation and operational analysis, including Elise, runs on the AI provider and API key you connect and control — we do not route this through a fixed AI vendor of our own choosing. Data sent for an AI-assisted task is processed per your chosen provider's own privacy policy.

We do not sell, rent, or share your data with third parties for marketing or advertising purposes.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Specifically:

  • Account data: retained for the duration of the business relationship and deleted upon account termination, subject to legal retention requirements.
  • QuickBooks data: synchronized data is retained while the integration is active. Disconnecting the integration removes stored OAuth tokens. Historical synchronized records may be retained for billing accuracy.
  • Session data: session tokens expire automatically and are purged periodically.
  • Logs: server and application logs are retained for up to 90 days for troubleshooting and security purposes.
  • Waitlist / trial signup data: retained until you ask us to delete it or the trial instance is reclaimed.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data, subject to legal retention obligations.
  • Withdraw consent for specific data processing activities.
  • Request a copy of your data in a portable format.

To exercise any of these rights, contact us at the email address below.

7. Cookies and Sessions

The Portal uses session cookies strictly for authentication and maintaining your logged-in state. We do not use tracking cookies, analytics cookies, or third-party advertising cookies, on this marketing site or inside the Portal. Session cookies are encrypted and expire when you sign out or after a period of inactivity.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of this site or the Portal after any changes constitutes acceptance of the updated policy.

9. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

EZ IT Solutions LLC
Email: [email protected]