Every image on this page is a real screenshot from a live trial instance, demo data and all. Nothing staged in a design tool. What you see here is what spins up when you start yours. Click any screenshot to enlarge it.
This is a tech's real day: 5 hours 21 minutes tracked, every slice attributed to the ticket that caused it, utilization computed as it happens.
The timer started when the first ticket opened. It noticed idle gaps and asked. The tech's only job was the work itself.
Only capture exceptions surface for a manager's eye. In this shot it flagged an unconfirmed timer slice and a pair of entries double-counting the same wall-clock time, on its own.
A clean day shows nothing at all, and generates zero work. That is the point.
One ticket, three things nobody typed: the timer has been running since the page opened, the reply drafts in the tech's own voice, and scheduling is one click. Ask Elise about the ticket and she answers from its record.
Replying to a ticket moves its status. Dispatch picks the owner and says why, in a plain sentence in the audit log. Help desk, projects, and whatever boards your shop runs, in list or Kanban.
Every rule that acts without a human sits in one library: what fires it, where it came from, whether it's live. And every change the system makes carries who, what, how, and why, down to the setting or automation that drove it. No archaeology.
Endpoint management isn't a second subscription here. Our own Windows agent comes with the platform, and it does the work below on every machine you manage. Windows today.
A signed exe or MSI. From then on the device sits in the portal next to its client, its tickets, and its history.
Hardware, OS, disks, network, installed software, and warranty. Nobody types a serial number.
Every device says which, on the device page and on the client it belongs to.
Open a PowerShell or CMD session on the machine and work. No screen, no viewer, just the shell.
Your saved scripts, plus reboot, SFC, DISM, flush DNS, and restart a service.
Windows by policy, third-party apps through winget. When a Windows update fails, the agent diagnoses the cause and works through a library of ten automated fixes, up to three tries, before a technician sees a ticket.
Your users get a tray icon with a Get Support door. They click it, and the request arrives already tied to the machine they were sitting at. The agent updates itself, and removing a device in the portal uninstalls it.
What it isn't: a way to watch or drive somebody's desktop.
No screen control of our own by design: our Splashtop Business integration opens a session with one click from the device page, and we are looking for a ScreenConnect partner. Here is why.
Your clients get their own portal, wearing your brand. Tickets and projects, the documentation and password vault you share with them, their devices, users, and licenses, billing and invoices, security training, meetings, and a full activity log.
And a My Vault that is private to them: their team's own passwords and documents, invisible even to you. Clients notice that kind of respect.
It's the surface your clients judge you by, so it ships polished.
Spin up your own instance in about 2-3 minutes. 14 days, unlimited staff, no credit card, no meeting. Need longer? Ask and we extend it.